Terms conditions and policies:
All prices are subject to change without notice. While we strive to be accurate with our pricing, we are human and sometime make an error. In the event that you place an order where we made a mistake with the price, you will be contacted prior to the order being processed and you will have the option to cancel the transaction.

Audio Warehouse Express posts the manufacturer's product and product specifications as provided by the manufacturer for informational purposes only. Audio Warehouse Express does not guarantee nor warrant the accuracy of any manufacturer's specifications or cosmetic appearance of the actual product.

On Line Ordering:
Orders placed on line utilize the Audio Warehouse Express retail shopping cart. Shipping charges are an ESTIMATE ONLY. Actual shipping charges may vary (often lower but sometimes higher) depending on the location that they are shipped from. If the actual shipping charges are going to be substantially higher, you will be contacted prior to the shipment being made. Additionally, all products MAY NOT be shipped from the same location. If this results in anticipated higher shipping costs, you will be notified prior to the order being processed.

There will be a $3.00 service charge for all drop shipments. If an order is being shipped to your location, this service charge will not apply.

Since our wholesale site draws from material from our retail site, there may be certain retail promotions such as free shipping that may appear in the product text (description). These retail promotions DO NOT apply to wholesale transactions. If you ever have any questions, be sure to give us a call to confirm any promotion that might be stated in the product text (description).

Order Confirmation:
After placing your order, you will receive an auto generated order confirmation. We suggest that you print a copy of the confirmation and note the order number should you need to contact us.

IMPORTANT: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell nor does it guarantee product availability. Audio Warehouse Express reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Communication regarding a placed order is done via email via our order entry system. It uses the email address that you type in during the order process. If you type in the wrong address or don't check your mail regularly, you may miss important communications regarding your order. If you do not reply in a timely fashion, your order may be delayed. While we try to make every effort to get hold of you regarding an issue with your order, we cannot be held liable for delays due to non-reply to our email messages.

Shipping:
Many shipments are made same day or within 24 hours. If you have an expedited shipment that is time sensitive, you should ask for confirmation of product availability and estimated ship date. Please keep in mind that UPS and FedEx do not count weekends and holidays as transit days. For example, an order specified for Next Day Air delivery to be shipped on a Friday will not be delivered until the following Monday.

For undeliverable or refused shipments, shipping will not be refunded. Customers who have been provided with tracking numbers sometimes contact UPS or FedEx to change the delivery address. In these instances, UPS and FedEx will assess additional service charges which will be automatically charged to your account.

Once we hand shipments to UPS or FedEx, they are liable for the safe, intact delivery of the merchandise. If your package (or customer's package) is received damaged DO NOT RETURN! Immediately contact the shipping company at once to report the damage and they will come back to inspect the package. UPS: (800) 742-5877, FedEx: (800) 463-3339, US Postal (Call Your local branch).

We will not be held liable for incidental loss of use due to shipping errors. If an expedited shipment is shipped by a slower method than requested, you will be charged for the lesser rate or be issued a full refund if the product is refused due to late delivery (on confirmed expedited shipments only).

Payment:
We accept Master Card, Visa, Discover, American Express, PayPal, Money Orders and Certified Checks. With payment via Money Orders and Certified Checks, orders will not be shipped until payment is received.

A 3% service charge is applied to every order. Example… Product = $100.00 Shipping = $8.00. Subtotal is $108.00 + 3% service charge of $3.24 = Invoice total of $111.24. For credit card payments, your card will be pre-approved for the product and estimated shipping. Your card will not be charged until the shipment has been made and actual shipping charges have been determined.

If you intend to pay via PalPal, DO NOT submit your payment until we have confirmed back to you product availability and the confirmed total cost of the transaction (shipping and associated service charges, if applicable). Only verified member PayPay payments are accepted

Return Policy: A. If an item is received defective we will provide you with an exchange or product credit towards a future purchase. All returns must be in the original cartons with all accessories, manuals and packing material. Items returned with missing or damaged packaging are subject to a repackaging charge which is determined at our sole discretion. Items returned with missing accessories (i.e. remote controls, wire harnesses, etc.) are subject to a charge for the replacement of these missing items. You will be advised in these instances and will have the option for return of the product repaired.

All returns require a Return Authorization Number. For an RA Number, call customer service at (732) 926-8900 or E-Mail us at returns@audio-warehouse.com Any merchandise returned to us unauthorized (without an RA number) will be refused. Note: The RA Number does not guarantee exchange, repair or refund of your return.

Items returned physically or cosmetically damaged will not be accepted for credit. If defective, product will be repaired and returned in the same cosmetic condition in which it was received.

We will not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product.

All returns must be in the carton it was shipped in (or one similar) with the RA number clearly marked on the outside of the carton. Un-packaged merchandise received, such as product wrapped in duct tape, etc. will be refused.

We will not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product.
All returns must be in the carton it was shipped in (or one similar) with the RA number clearly marked on the outside of the carton. Unpackaged merchandise received, such as product wrapped in duct tape, etc. will be refused.

I have read and agree to the terms and conditions set forth above.